Can AI chatbots 'with a brain' replace customer service reps?
Newsday, March 2, 2023
Can AI chatbots 'with a brain' replace customer service reps?
Most Recent Media Coverage
Topic
Study finds vertical integration in medicine is leading to higher costs and worse health outcomes
Harvard University, March 2, 2023
With hospitals absorbing more physician practices, medicine is becoming more vertically integrated. But a new study finds that rather than provide economies of scale, current financial incentives are leading to higher costs and more complications.
Increasing transmission efficiency would cut air pollution, say researchers
Tech and Science Post, February 28, 2023
Investment in electrical transmission and distribution (T&D) systems could significantly reduce air pollution, according to a study led Lauren Janicke, an undergraduate in civil and environmental engineering (CEE), and Destenie Nock, assistant professor of CEE and engineering and public policy.
Supply Chain Education Kindles New Skills
Inbound Logistics, February 28, 2023
As supply chain complexity increases and business disruptions grow more pronounced, supply chain education programs at the undergraduate and graduate level are responding to bolster the skill sets of upcoming and current supply chain practitioners.
Q&A: Is The Artificial Intelligence Boom A ‘Runaway Train?’
Tech News Boy, February 27, 2023
As an artificial intelligence researcher, Cynthia Rudin has watched the recent, explosive growth of the technology with a keen, concerned eye.
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Artificial Intelligence
Study finds ChatGPT mirrors human decision biases in half the tests
Celebrity Gig, April 2, 2025
Can we really trust AI to make better decisions than humans? A new study says … not always. Researchers have discovered that OpenAI’s ChatGPT, one of the most advanced and popular AI models, makes the same kinds of decision-making mistakes as humans in some situations—showing biases like overconfidence of hot-hand (gambler’s) fallacy—yet acting inhuman in others (e.g., not suffering from base-rate neglect or sunk cost fallacies).
Why 23andMe’s Genetic Data Could Be a ‘Gold Mine’ for AI Companies
TIME, March 26, 2025
The genetic testing company 23andMe, which holds the genetic data of 15 million people, declared bankruptcy on Sunday night after years of financial struggles. This means that all of the extremely personal user data could be up for sale—and that vast trove of genetic data could draw interest from AI companies looking to train their data sets, experts say.
Healthcare
Want to reduce the cost of healthcare? Start with our billing practices.
The Hill, March 11, 2025
Robert F. Kennedy Jr., as the new secretary of Health and Human Services, is the nation’s de facto healthcare czar. He will have influence over numerous highly visible agencies, including the Centers for Disease Control and Prevention, the National Institutes of Health and the Food and Drug Administration, among others. Given that healthcare is something that touches everyone’s life, his footprint of influence will be expansive.
We all benefit from and are hurt by health insurance claim denials
Atlanta Journal Constitution, January 23, 2025
Health insurance has become necessary, with large and unpredictable health care costs always looming before each of us. Unfortunately, the majority of people have experienced problems when using their health insurance to pay for their medical care. Health insurance serves as the buffer between patients and the medical care system, using population pooling to mitigate the risk exposure on any one individual.
Supply Chain
Trump’s Tariffs Are Disastrous For Elon Musk
Forbes, April 8, 2025
From Tesla to SpaceX to xAI, Elon Musk’s sprawling global business empire will be slammed by Trump’s tariffs regime. Here’s how.
Trump Vows to Veto Bill Blocking Tariffs as Markets Reel
The Daily Beast, April 7, 2025
A bipartisan push in Congress would return the power to impose tariffs to the legislature.
Climate
Mark Cuban's Question to Matt Gaetz on Energy Costs Takes Off Online
Newsweek, September 14, 2024
Billionaire investor Mark Cuban's question to Representative Matt Gaetz, a Florida Republican, on energy costs took off on social media on Saturday.
Florida advances bill to ban offshore wind turbines despite not having any — here’s why that matters
Dredge Wire, April 3, 2024
Florida lawmakers have banned wind turbines off its shores and near the coast, saying the bill is meant to protect wildlife and prevent noise.