
Live chat tools help boost sales for e-vendors, study finds
According to new research published in the INFORMS journal Information Systems Research, live chat tools can help boost sales and increase profits.
BALTIMORE, MD, April 21, 2025 – Courts around the world are struggling to keep up with growing caseloads, leaving individuals and businesses waiting months – sometimes years – for resolution. But a new study in the INFORMS journal Manufacturing & Service Operations Management has uncovered a surprisingly simple way to speed up the system that doesn’t require hiring more judges.
Beijing has a virtual monopoly on rare earth minerals—the materials that power everything from military planes to your electric toothbrush.
The Trump administration’s back-and-forth moves on tariffs for technology products are stirring confusion in a sector heavily reliant on global supply chains. |
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According to new research published in the INFORMS journal Information Systems Research, live chat tools can help boost sales and increase profits.
INFORMS, the leading international association for professionals in operations research and analytics, has selected six finalists for the 49th annual Franz Edelman Award for Achievement in Advanced Analytics, Operations Research and Management Science, the world’s most prestigious award for achievement in the practice of analytics and operations research (O.R.).
CATONSVILLE, MD, January 8, 2020 – Live chat tools allow for communication between sellers and buyers. They are popular instruments for e-commerce sites that don’t have the advantage of face-to-face communication that brick-and-mortar stores do. New research in the INFORMS journal Information Systems Research says these live chats can actually increase sales and boost profits.
The popularity of bike-share systems has grown in popularity thanks to the younger, more environmentally conscious generation. While they have garnered considerable attention in cities from Paris to Washington, D.C., their promise of urban transformation is far from being fully realized.
In his President’s Desk column in the February issue of OR/MS Today, INFORMS President Ramayya Krishnan shares examples of how O.R. and analytics are addressing some of society’s biggest problems, and the importance of collaboration and active engagement with government and industry, other INFORMS members, and the public to ensure O.R. and analytics continue to grow in vibrancy and relevance.
OR/MS Today is the INFORMS member magazine that shares the latest research and best practices in operations research, analytics and the management sciences.
Access OR/MS Today MagazineAnalytics magazine showcases articles and research reports based on big data, AI, machine learning, data analytics and other new-age technologies.
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